Shipping policy

SHIPPING POLICY

Last updated: October 2026

COMPLIMENTARY SHIPPING

Every Collection 1 order from 7Dream includes complimentary tracked shipping to all destinations available at checkout. There is no minimum order value. Shipping is included in the price shown at checkout. If your country is not listed at checkout, we cannot currently ship there. An optional Priority Delivery upgrade is available at checkout for an additional fee, which is shown before you pay. Customs duties, import taxes, VAT, or other destination-country charges may apply to international orders and are the customer’s responsibility, as explained below.

ORDER PROCESSING

Orders are processed within 1 to 2 business days after payment confirmation. Collection One dispatch dates, including any pre-order dispatch dates, are shown at checkout and in the order confirmation email. Orders are not processed on weekends or public holidays. Once your order has been dispatched you will receive a shipping confirmation email containing your tracking number and a link to track your package.

ESTIMATED DELIVERY TIMES

Estimated delivery times from the date of dispatch:

Latvia and European Union: 3 to 7 business days.

United Kingdom: 5 to 10 business days.

United States and Canada: 7 to 14 business days.

Australia, New Zealand and other available destinations: 10 to 18 business days.

Priority Delivery is faster where selected. These are estimates only and are not guaranteed. Delivery times may be affected by customs clearance, local postal service delays, public holidays, or other factors outside our control.

CUSTOMS DUTIES AND IMPORT TAXES

International customers may be subject to customs duties, import taxes, VAT, or other fees imposed by the customs authority of the destination country upon arrival of the shipment. These charges are not included in your order total and are the responsibility of the customer. We have no control over these charges and cannot predict their amount. We recommend contacting your local customs office for information before placing an order.

If a package is refused or unclaimed due to customs fees and is returned to us, we will refund the cost of the product minus any return shipping costs incurred.

TRACKING YOUR ORDER

Once your order has been shipped, you will receive a tracking number by email. If you have not received a tracking number within 3 business days of placing your order, please contact us at contact@7dreamclothing.com.

LOST OR DELAYED PACKAGES

If tracking shows your package as delivered but you cannot find it, please check with neighbors, building reception, or any secure delivery location near your address, then contact us at contact@7dreamclothing.com within 7 days of the “delivered” status and we will investigate with the carrier.

If your package has not arrived within the estimated delivery window and tracking shows no movement, please contact us and we will open an investigation with the carrier. If a package is confirmed lost by the carrier, we will arrange a replacement or full refund.

Nothing in this policy affects any consumer rights that apply under local law.

INCORRECT SHIPPING ADDRESS

Please check your shipping address before placing your order. If you entered an incorrect address, contact us at contact@7dreamclothing.com immediately. We will do our best to update it before dispatch, but we cannot guarantee changes once an order has been processed.

CONTACT

For all shipping inquiries contact us at contact@7dreamclothing.com. We respond within 24 hours on business days.